PROVISIONS ON RESTRICTIONS ON MOBILITY OR SUSPENSION OF ACTIVITIES AND EVENTS
With reference to restrictive provisions issued to contain the spread of COVID 19 infection that have prevented passengers from travelling as indicated on the purchased ticket, Alitalia in extraordinary administration offers the following form refund:
Passengers holding valid and unused Alitalia in extraordinary administration tickets (055) issued in ITALY, with travel dates until October 14, 2021, who were not able to travel for the following reasons:
A. UNABLE TO use the flight ticket due to force majeure caused by:
A.1 REGULATORY PROVISIONS OR OTHER ACTS OF THE CENTRAL OR REGIONAL GOVERNMENT which imposed restrictions on mobility by prohibiting entry or exit from identified regions or localities (e.g.Red/Orange/Yellow Zones), or inability to use the ticket due to being positive with Covid-19, imposed quarantine (meaning quarantine with active surveillance or fiduciary home stay with active surveillance by the competent health authority) or hospitalization.
A.2 REGULATORY PROVISIONS OR OTHER ACTS OF NATIONAL AND INTERNATIONAL AUTHORITIES, which established absolute prohibitions to operate air transport services or access/transit services of i) residents or transiters in Italy direct/transiting in foreign countries, ii) residents or transiters in foreign countries direct/transiting in Italy.
A.3 REGULATORY PROVISIONS OR OTHER ACTS OF NATIONAL AND INTERNATIONAL AUTHORITIES, which imposed restrictions on mobility in and from / to territorial areas identified in the international countries impacted by them, which make it impossible for reasons of force majeure to use the single passenger's ticket.
B. REASON FOR TRIP NO LONGER APPLIES:
B.1. limited to holders of Alitalia in extraordinary administration tickets (055) purchased as part of a Tourist Package, who renounced to travel due to the suspension - imposed by the DPCM or other regulatory provisions - of activities or events provided for under the same Tourist Package, which fall into the following categories: participation in fairs and congresses; participation in educational trips, exchange or twinning initiatives; guided tours and educational outings; participation in entertainment events, from culture to gambling; stay for visits to theme and amusement parks; stays in wellness and spas on the Italian territory, excluding spas considered to be a healthcare facility; stays for the use of facilities in ski areas.
B.2. for holders of Alitalia in extraordinary administration tickets (055) also purchased outside a Tourist Package, who canceled the trip due to the suspension imposed by the DPCM or other regulatory provisions of activities or events falling into the following categories: participation in pre-selection tests and written test of public and private recruitment procedures; participation in pre-selection and written tests for qualification to practice the profession,
- may apply for a refund, as long as they have canceled their reservation before departure by calling the Alitalia in extraordinary administration Call Center (no show not allowed).
C. REASON FOR TRIP NO LONGER APPLIES . Passengers who have purchased a ticket (055) for a flight operated by Alitalia in extraordinary administration who have renounced to travel due to the suspension of activities or events not purchased as part of the same Tourist Package or purchased even outside a Tourist Package and not referring to activities or events falling within the categories participation in pre-selected and written tests of the procedures public and private competition or qualification to practice the profession,
can request a refund of the purchased ticket or its residual value, an option valid only for tickets that provide for the possibility of a refund in the fare conditions, as long as they have canceled the flight booking before departure by calling the Contact Center of Alitalia in extraordinary administration