| Country | Contacts | Lost&Found | Information |
|---|---|---|---|
| ITALY | INFORMATION, BOOKINGS AND PURCHASES From Italy: Tel. 89 20 10 From abroad: Tel. +39 06 65649 SPECIAL/MEDICAL ASSISTANCE Tel. 06 65640 |
FLIGHT INFORMATION Text +39 339 99 44222 Tel. 800 650055 |
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| ALBANIA | BOOKING OFFICE Tel. 00355 4 2230023 Tel: 00355 4 2257252 Mob: 00355 69 40 00220 |
Mon - Fri 09:00-18:00 Sat 09:00-14:00 |
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| ALGERIA |
BOOKING OFFICE
+213 (0) 21 727129
from Sunday to Thursday 09.00 - 12.30 13.30 - 17.30 |
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| SAUDI ARABIA | CALL CENTER Tel. +966 800 244 4774 |
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| ARGENTINA | CALL CENTER Tel. +54 011 4310 9910 |
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| AUSTRALIA | CALL CENTER AND BOOKINGS Tel. 1300 551 080 Business Hrs : 9am-5pm, Mon-Fri
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| AUSTRIA | CALL CENTER AND BOOKINGS Tel. +43 (0) 820 951051 |
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| BELGIUM | CALL CENTER Tel. +32 (0)2 5511133 OPTION 2 Fax +32 (0)2 5511143 Email : groupdesk.belux@alitalia.it
GROUP BOOKINGS DIRECT CLIENT AND NON-IATA AGENCIES Email : directgroups@alitalia.com
Email: Customer.relationsBe@alitalia.it |
LOST&FOUND OFFICE WITH SWISSPORT For the first five days: Tel. +32 (0)2 7883578 |
WEB ASSISTANCE Tel. +32 (0)2 5511122 OPTION 2 INFORMATION ON TRAINS TO/FROM THE AIRPORT Tel. +32 (0)2 7533913 |
| BRAZIL | CALL CENTER From Brazil: Tel. +55 11 3958 7959 BOOKINGS AND PURCHASES Tel. +55 11 2171 7676 |
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| BULGARIA | CALL CENTER
Monday-Friday: 9am-5pm |
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| CANADA | CALL CENTER Tel. +1 800 3618336 BOOKINGS Tel. +1 800 599 5380 INFORMATION, BOOKINGS, PURCHASES AND SPECIAL/MEDICAL ASSISTANCE (FR) Tel. +33 (0) 820 315 315 GROUP BOOKINGS (FR) Tel. +33 1 44 94 44 79 |
LOST & FOUND OFFICE For the first five days: Tel. 905 694 1736 Toll-Free Number +1 866 575 0059 |
WEB ASSISTANCE (EN) Tel. +1 800 3618336 WEB ASSISTANCE (FR) Tel. +33 (0) 820 315 315 |
| CHINA | CALL CENTER +86 10 8449 3134 |
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| CYPRUS | CALL CENTER (Greek phone) Tel.: +30 210 9988888 Mon – Fri: 09:00 am – 06:00 pm |
LOST & FOUND OFFICE For the first five days: Tel: +357 26007261 |
|
| CUBA | customer.relationsCU@alitalia.it | ||
| DENMARK | BOOKINGS +45 70142421 CUSTOMER RELATIONS Fax. 0044 20 88147745 Email:customer.relationssca@alitalia.it |
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EGYPT |
CALL CENTER Tel. 012 817 88 666 Working hours: SUN-THU from 08:00 to 16:00 |
LOST & FOUND OFFICE — Cairo Airport |
Ticketing & Reservation office Salah Salem street Airport road Tel: 012 817 88 666
SUN-THU from 08:00 to 16:00
|
| ARAB EMIRATES | CALL CENTER Tel. +97124444228 Mon-Sun 10:00am–6:00pm (local time) |
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| FINLAND | BOOKINGS |
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| FRANCE | CALL CENTER
SPECIAL ASSISTANCE: |
WEB ASSISTANCE From France: Tel. +33(0).892 .655.655 (0,34€ per minute) |
|
| GERMANY | CALL CENTER BOOKING AND PURCHASES
From Germany: Tel.: 0800 – 79 200 200 (toll free number)
From Abroad: Tel.: +49 69 – 79 100 100 2 (toll number)
CUSTOMER RELATIONS email: customer.relationsDE@alitalia.it
|
Berlin (Tegel) Tel.: +49 30 4101-75762 Email: txlllpst@aviationsolutionberlin.de
Tel.: +49 69 690-20439 Email: Monday-Sunday 9:00-18:30
Munich Tel .: +49 89 975 92240 E-mail: baggage.aerogate@munich-airport.de
Opening hours: Monday - Sunday: from 7 am to 6 pm
Düsseldorf Such: + 49 211 421 72244 E-mail: teamdusll@aviapartner.aero
Opening hours: Monday - Sunday: 6:00 to 24:00 |
ADMINISTRATION-MANAGEMENT Fax. +49 69-69505288 |
| GHANA | CALL CENTER Tel. +233(0)302775865 |
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| JAPAN | INFORMATION BOOKINGS, FLIGHT CONFIRMATIONS AND TICKET OFFICE Tel. 03-4589-4629 |
LOST & FOUND OFFICE (arrival with flights from Japan) For the first five days: NARITA: 0476 32 9611 (10:00am–1:00pm, 3:00pm–5:00pm) KANSAI: 072 456 8743 (9:00am-8:15pm) |
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| JORDAN | CALL CENTER Tel. +96265100767 |
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| KOREA | INFORMATION BOOKINGS, FLIGHT CONFIRMATIONS AND TICKET OFFICE Tel. 0082 2 2222 7890 |
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| GREECE | CALL CENTER For Athens residents and from cell phone: Tel. +30 210 9988888 For non-Athens residents: Tel. 8011150055 Mon–Fri 9:00am–6:00pm |
ATHENS LOST&FOUND OFFICE For the first five days: Tel. +30 2103530530 or +30 2103530585 THESSALONIKI LOST&FOUND OFFICE ("MACEDONIA" INTERNATIONAL AIRPORT) For the first five days: Tel.: +30 2310489066 Fax: +30 2310489062 |
ATHENS AIRPORT OFFICE (INFO AND TICKETS) Tel. +30 2103534284 Fax +30 2103532854 THESSALONIKI AIRPORT OFFICE "MACEDONIA" INTERNATIONAL AIRPORT (INFO AND TICKETS) Tel.: +30 2310383414 Fax: +30 2310383415 |
| INDIA | RESERVATIONS/TICKETING: CUSTOMER SUPPORT: SALES: |
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| IRAN | CALL CENTER Tel. +98 21 8872 8029/+98 21 8871 1889 |
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| IRELAND | CALL CENTER Tel. +353 124 765 46 |
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| ISRAEL | INFORMATION AND BOOKINGS Tel. 03 7960766 (SUNDAY- THURSDAY 09:00 - 16:00) Email: Customer.TLV@alitalia.it |
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| KENYA | CALL CENTER Tel. +254 20 3752472/73/74 |
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| KUWAIT | CALL CENTER Tel. +965 609 09 555 |
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| LIBYA | CALL CENTER Tel. +218 02 133 50 299 Tel. +0218 02 133 50 300 |
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| LEBANON | CALL CENTER Tel. +961 1 966175 |
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| MALTA | CALL CENTER Tel. 00356-23981234 |
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| MOROCCO | RESERVATIONS & TICKETING Tel. +212 (0)522 395404 SALES Tel. +212 (0)522 395402 |
ADDRESS 199, Angle Avenue Zerktouni |
|
| MACEDONIA/FYROM | BOOKINGS, PURCHASES AND BOOKING CONFIRMATIONS GSA — VAS Tour Macedonia Tel. +389 2 6149955 +389 2 6149944 Mob. +389 70 342940 Email: alitalia@vas.mk |
SKOPJE AIRPORT OFFICE GSA — VAS Tour Macedonia Mob. +389 70 342940 |
|
| MEXICO |
RESERVATIONS & TICKETING Monday to Friday from 9:00am to 08:00pm hrs. and saturday and sunday from 9:00am to 01:00pm hrs.
GROUP BOOKINGS Email: groups.mex@alitalia.com Monday to Friday from 9:00am to 06:00pm hrs. |
AIRPORT (AICM)
Counters: Terminal 1, room F1
Lounge: “The Grand Lounge Elite”, Terminal 1
Alitalia offices in airport at Terminal 1, second floor.
For assistance baggage please contact the Customer Center |
CHARGE: 1) To release freight and have the customer collect it, Tel. 01800 SEND AM with service 24 hrs. of the day.
2) For information and quotes, contacts are dln@3hbcrfund.com and/or rrs@3hbcrfund.com, tels. mobile |
| MONTENEGRO | BOOKINGS, PURCHASES AND BOOKING CONFIRMATIONS GSA — OKI AIR MONTENEGRO Tel. +382 20 201201 +382 20 241154 Mob. +382 67 241154 Email: alitalia@oki.me |
PODGORICA AIRPORT OFFICE GSA — OKI AIR MONTENEGRO Tel/Fax. +382 20 653074 |
|
| NIGERIA | CALL CENTER Tel. +234(01)2705709 |
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| NORWAY | BOOKINGS
CUSTOMER RELATIONS |
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| NETHERLANDS | CALL CENTER Tel. +31 20 676 4479 GROUP BOOKINGS Tel. +31 (0) 20 575 4920 (option 2) Fax +31 (0) 20 575 4907 Email: groupdesk.ams@alitalia.it |
WEB ASSISTANCE AND PROBLEMS WITH ONLINE BOOKINGS Tel. +31 (0) 20 57 54 922 |
|
| POLAND | CALL CENTER Tel. +48 225 566 866 Tel. 0801 107 700 BOOKINGS Tel. +48 22 55 66 879 |
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| PORTUGAL | CALL CENTER Tel. +351 707 307 305 BOOKINGS Tel. +351 707 307 304 |
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| UNITED KINGDOM | CALL CENTER Tel. 03335 665544 Email: customer.relationsUK@alitalia.it
|
Lost & Found: + 44 (0) 208 976 5133. For first 5 Days hours open 08:30- 17.00 Daily |
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| CZECH REPUBLIC | INFORMATION, BOOKINGS, PURCHASES AND SPECIAL/MEDICAL ASSISTANCE Tel. +420 222 541 900 Email: alitalia.cz@alitalia.com GROUP BOOKINGS Tel. +420 222 541 900 Email: groups.cz@alitalia.com |
LOST&FOUND OFFICE For the first five days: Tel. +420 220 116 298 |
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| ROMANIA | CALL CENTER Tel: +40 21 318 76 61/2 Fax: +40 21 318 41 20 |
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| RUSSIA | CALL CENTER Tel. 007 495 2218200 |
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| SERBIA | BOOKINGS, PURCHASES AND BOOKING CONFIRMATIONS Tel. +381 11 3245000 |
LOST & FOUND OFFICE — Belgrade Airport For the first five days: Tel. +381 11 2094854 |
ALITALIA OFFICE — BELGRADE AIRPORT Tel/Fax. +381 11 2286232 |
| SPAIN | CALL CENTER AND BOOKINGS Tel. +34 902 100 323 SPECIAL ASSISTANCE Tel. 900264426 (Mon. to Fri. 9:00am–8:00pm and Sat. 9:00am–1:00pm) |
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| UNITED STATES OF AMERICA | ASSISTANCE FOR TRAVEL AGENCIES Tel. +1 877 654 8259 CALL CENTER FOR PASSENGERS Tel. +1 800 223 5730 |
LOST & FOUND OFFICE For the first five days: Tel. 800 905 9992 |
PROBLEMS WITH ONLINE BOOKINGS AND WEB ASSISTANCE Tel. 800 223 5730 |
| SOUTH AFRICA | CALL CENTER +27 (0)10 5918211 |
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| SWEDEN | BOOKINGS
CUSTOMER RELATIONS |
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| SWITZERLAND | CALL CENTER AND BOOKINGS Tel. (0) 900 486 486 |
LOST&FOUND OFFICE For the first five days: Fax +041 22 817 4475 |
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| TUNISIA | INFORMATION, BOOKINGS, PURCHASES AND SPECIAL/MEDICAL ASSISTANCE Tel. +33 (0) 820 315 315 GROUP BOOKINGS Tel. +33 1 44 94 44 79 CALL CENTER Tel. +21 670 103 700/1 |
WEB ASSISTANCE Tel. +33 (0) 820 315 315 PROBLEMS WITH ONLINE BOOKINGS websupportfrance@alitalia.it |
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| UKRAINE | CALL CENTER Tel. +380 44 390 9093 Information Alitalia Office 36 IVANA FRANKA STR Kiev Monday to Friday, 9:00am to 5:30pm Tel.: +38 044 4927222 |
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| HUNGARY | BOOKINGS AND FLIGHT CONFIRMATION Mon-Fri 9.00am-5.00pm Tel. +36 1 3277191 Fax: +36 1 3277190 Sat-Sun 6.00am - 6.00pm Tel. +36 1 2968132 GROUP BOOKINGS Tel. +36 1 3277195 Fax: +36 1 3277190 |
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| VENEZUELA | CALL CENTER +58 212 312 5000 BOOKINGS +58 212 312 6000 |