Depending on the type and extent of damage to your baggage, Alitalia will give you a coupon towards the purchase of Alitalia tickets* or a new piece of baggage with the same characteristics as the one that was damaged chosen from a catalog of merchandise produced by a leading luggage manufacturer, which will be delivered to your home (at some airports, this new baggage will be given to you directly at the airport). 

If you live in Italy and want to explore other options than those we offer, send a message by filling in an online form within 7 days of having filed the Property Irregularity Report (P.I.R.) or within 21 days of having taken delivery of your bag if the damage was ascertained after a delayed delivery. 
Remember to attach:

• A signed detailed letter
• The P.I.R. issued by the Baggage Assistance office
• The receipt of your flight ticket and/or boarding card
• A declaration of the type and extent of damage written by a specialized store, only if the damage was ascertained after a delayed delivery

If you do not live in Italy, get in touch with the Client Relations Office nearest you.

If you do not live in a European Union country, and depending on the type of damage to your baggage, Alitalia will give you a coupon valid towards the purchase of an Alitalia ticket.*  

If you want to explore other options than those we offer, send the following documentation to the Client Relations Office nearest you within 7 days of having filed the P.I.R. or 21 days after having received your baggage if the damage was ascertained following a delayed delivery:

• A signed detailed letter
• The P.I.R. issued by the Baggage Assistance office
• The receipt of your flight ticket and/or boarding card
• A declaration of the type of damage written by a specialized store, only if the damage was ascertained after a delayed delivery.
   

Our office will be in touch with you via the contact information you have provided.

 

*Not applicable to customers living in Asia.

Is there something missing from your luggage? 

Go immediately to the Assistance Baggage office at the arrival airport and send a report by filling in the online form within 7 days of filing the Property Irregularity Report (P.I.R.) or 21 days after having received your baggage if the theft was ascertained following a delayed delivery.

Remember to attach a copy of the following documents:

 

• A signed detailed letter
• The P.I.R. issued by the Lost & Found office
• The tag or stub of the baggage tag
• The receipt of your flight ticket and/or boarding card
• A detailed list of any items you have declared tampered with, damaged or missing, with appropriate documentary evidence of the damage
• A copy of your filed Police report which includes a list of the items declared missing.

If you do not live in Italy, download and fill out the form and send it to the Client Relations Office nearest to you. 

Our office will be in touch with you via the contact information you have provided.