CARRIER’s LIABILITY, ITS LIMITATIONS AND THE RIGHTS OF PASSENGERS IN CASE OF DISRUPTIONS OF THE AIR CARRIAGE OF PASSENGERS AND LUGGAGE ARE INDICATED BELOW.

 

- Montreal Convention

- Regulation (EC) no. 2027/97, ​​as amended and supplemented by Regulation (EC) no. 889/02

- EC Regulation 261/04 on compensation and assistance to passengers in case of denied boarding, cancellation or flight delay

- ENAC is the body responsible in Italy for the application of Regulation (EC) 261/2004 and Regulation 1107/2006

- For the contacts of the National Bodies for the application of Regulation 261/2004 (NEB) of the other European countries see here

For further information you can consult:

- ENAC website: https://www.enac.gov.it/en/passengers/passengers-rights;

- Information sections dedicated to the rights of passengers in the European Union: https://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm

For information on the rights of passengers with reduced mobility, consult the REGULATION CE1107 / 2006

or the sections of the European Union website: https://europa.eu/youreurope/citizens/travel/transport-disability/reduced-mobility/index_en.htm

According to the rules applied to European Union air carriers in accordance with European Unions’ law, the Montreal Convention and Reg (EC) No. 889/02. See ART.XIII of the General Conditions of Carriage.