Below some important information can be found relating to restrictions on entry to different countries and boarding Alitalia flights due to the epidemic caused by the Coronavirus (COVID-19).
PASSENGERS WITH MOBILITY RESTRICTIONS RESIDING IN AREAS CONSIDERED AT RISK IN RELATION TO THE MANAGEMENT OF THE EPIDEMIC EMERGENCY
Passengers subject to mobility restrictions by the Italian Authorities, because they are located in areas considered at risk in relation to the management of the epidemic emergency by COVID-19 (as defined by the Italian Prime Minister's Decree of 23 February 2020, in implementation of the Decree-Law of 23 February 2020, n. 6, containing urgent measures regarding the containment and management of the epidemic emergency as a result of COVID-19), in possession of tickets purchased by 22 February 2020, with travel dates between 23 February and 8 March 2020, can request a voucher equal to the value of the ticket purchased, which can then be used until 30 June 2020 for the purchase of other tickets to any destination operated by Alitalia, and have the right to re-credit the miles in the event of the cancellation of any MilleMiglia award tickets.
MAURITIUS
From 24 February 2020, the Mauritius authorities have banned Italian citizens residing in Lombardy, Veneto and Emilia Romagna who have traveled to these regions in the 14 days prior to the departure date of the flight to Mauritius from entering or passing through the country (as per NOTAM A0027/20 issued by the Civil Aviation Department of Mauritius).
Passengers affected by this provision of the local authorities, holding tickets purchased within 24 February 2020, who are forced to cancel their trip to Mauritius, can request a voucher equal to the value of the ticket purchased, which can be used until 30 June 2020 for the purchase of other tickets to any destination operated by Alitalia, and have the right to re-credit the miles in the event of the cancellation of any MilleMiglia award tickets.
UNITED KINGDOM
The UK government has issued containment guidance for the COVID-19 epidemic emergency, concerning travel to Italy. Travelers who, starting from 19 February, have returned from the Lombardia and Veneto lockdown areas designated through the Italian Law Decree of 23 February 2020, are required to inform the British NHS (National Health Service), stay indoors and avoid contact with other people for a period of 14 days, even if they do not have symptoms of the virus.
Travelers who, starting from 19 February, have returned from Northern Italy (defined by a line above, and not including, Pisa, Florence and Rimini) are required to inform the British NHS (National Health Service), stay indoors and avoid contact with other people for a period of 14 days, only if they develop symptoms of the virus, even minor ones.
JORDAN
The Jordanian Government does not allow entry to travelers from Italy or who have travelled to Italy in the last 14 days before arrival in Jordan.
SEYCHELLES
Local authorities have forbidden all airlines with flights to Seychelles from boarding passengers who visited Italy in the last 14 days.
KUWAIT
Local authorities have announced the suspension of all air traffic to and from Italy.
ROMANIA
The Romanian authorities have ordered that customers in possession of a flight ticket for Romania, arriving from Lombardy and Veneto, may have to undergo an isolation period of 14 days after entering the country.
BOARDING RESTRICTIONS ON ALITALIA FLIGHTS FOR PASSENGERS COMING FROM CHINA AND THE SPECIAL STATUTE AREAS OF HONG KONG, MACAO AND TAIWAN
In consideration of the provisions regarding hygiene and health prevention on the spread of infectious diseases by the International Health Regulations (IHR) and the Italian Ministry of Health, and also in application of the maximum possible precautionary norm (pursuant to Legislative Decree 81/08 and its amendments and additions) and the consequent health procedures already adopted by the company in the event of an epidemic-related emergency declared by the WHO to be of high international risk, Alitalia informs passengers that the airline is not required to accept passengers from the People's Republic of China and from the Special Statute areas of Hong Kong, Macao and Taiwan who have not passed the "quarantine period" of 14 days outside the country at risk, or who, after the quarantine period, present signs or symptoms that suggest a state of ill health and who, at that time, are unable to produce medical certification attesting that these signs or symptoms of disease are not attributable to those of the current disease of the lungs caused by the Coronavirus (COVID-19).
Several other countries (including the USA, Japan, India, Israel, the Republic of Korea and others) have imposed restrictions on entry to passengers from China due to the current Coronavirus epidemic.
We advise travelers to check government websites for detailed information on travel and any entry restrictions that apply for the country they are flying to.
For information and assistance, it is also possible to contact Alitalia on the toll-free number 800650055 (from Italy) or on +39 0665649 (from abroad).