Below you can find information on how to change your travel booking, to request a voucher or ticket refund and to receive assistance.
PASSENGERS WHO HAVE HAD THEIR FLIGHT CANCELED
In view of the easing of mobility restrictions effective from 3 June 2020, established with Legislative Decree No. 33 of 16 May 2020 and Italian Ministerial Decree of 17 May, 2020, as well as the provisions of Legislative Decree No. 34 of 19 May 2020, converted with amendments to Law 17 July 2020 No. 77, Alitalia, for flights that have been canceled or have been delayed for more than 5 hours, regardless of the continued restrictions on travel to and from some third countries related to the Covid-19 emergency, is offering passengers holding an Alitalia ticket (055) the forms of assistance and reimbursement below, of their choosing:
- Change of booking (rebooking, or rerouting - i.e., changing the itinerary to travel from the departure airport to the original arrival airport), without fare integration, to travel, where possible, within seven days before or after the date of the cancelled flight. The change of booking must be made by the expected departure date of the canceled flight or the flight already offered by Alitalia as an alternative flight.
- A flight change (rebooking, rerouting or change of destination), with possible fare integration, to travel within one year of the date of the canceled flight.
For further details please click here
To adjust or change your booking or passenger details, you can phone the Call Center from Italy using the freephone line 800650055, or from abroad using the number +39 0665649 or the local numbers found here - The refund of the ticket purchased or its residual value.
The request will be accepted and defined as soon as possible, in accordance with Regulation EC261/2004. - A named voucher equal to the value of the ticket purchased or its residual value, with an additional fixed amount:
- €15 if the cancelled flight was a domestic or international medium-haul flight
- €60 if the cancelled flight was an intercontinental long-haul flight
(*) The surcharge does not apply to i) passengers under the age of two (2) years ii) vouchers already issued before 17 July 2020 for the value of the ticket, depending on the conditions offers and accepted
The voucher has the following features, as per Italian Law no. 77 of 17 July 2020, that will be applied to all vouchers requested and also to any already issued for flights scheduled from 11 March to 31 October 2020, cancelled within 31 August 2020:
- Valid for 18 months from the date of issue
- Named, but can be used to issue tickets to third parties
- Can be used to fly to any destination served by Alitalia even beyond the deadline as long as the relevant booking is made within the 18-month deadline
- The voucher can be requested until 31 December 2020.
If the voucher is not used within the 18 months of validity, the original value of the purchased ticket will be refunded, or the residual value of the ticket if the voucher is partially used. A refund may also be requested, at the passenger's choice, 12 months from the date of issue. In any case, the voucher will be refunded, net of the above surcharges.
To request the refund of wholly or partially unused vouchers, after 12 months from issue date or at expiration, passengers can contact the Call Center from Italy using the freephone line 800650055, from outside of Italy, using the number +39 0665649 or the local numbers found here.
For flights purchased by 30 September 2021, scheduled from 1 November 2020 to 31 December 2021, that are cancelled, the voucher has the following characteristics:
- Valid for 18 months from the date of issue
- Named, but can be used to issue tickets to third parties
- Can be used to fly to any destination served by Alitalia even beyond the deadline as long as the relevant booking is made within the 18-month deadline
- Can be requested until 30 September 2021
- Non refundable
To request a refund or voucher:
For tickets purchased at a travel agency, you can contact your travel agent directly.
For tickets purchased on Alitalia sales channels, passengers will be able to fill out the request form found in the links on the email that they receive with the notification of the cancellation of the flight. Alternatively:
- to request a refund please click here
- to request a voucher please click here
Alternatively, passengers can phone the Call Center: from Italy using the freephone line 800650055, from outside of Italy, using the number +39 0665649 or the local numbers found here.
A request sent with the online form enables a faster handling of the request and determination of the practical details.
For information on requesting a refund or voucher already forwarded, passengers can phone the Call Center from Italy using the freephone line 800650055, or from abroad using the number +39 0665649 or the local numbers found here.
For more information on passenger rights, please see here.
PASSENGERS WHO NO LONGER WANT TO FLY AS PER THE SCHEDULE INDICATED ON THE TICKET
In consideration of the provisions of national and international regulations aimed at preventing and reducing the pandemic COVID-19 effects issued during 2020 and 2021 and the connected mobility restrictions still in place as a result of the worsening of infections, Alitalia offers passengers in possession of an Alitalia ticket (055), who no longer want to fly as indicated on the ticket, the forms of assistance and reimbursement indicated below, of their choice.
- Passengers in possession of an Alitalia ticket:
- purchased by 30 April 2020, with travel dates between 1 October 2020 and 30 April 2021
or - purchased between 1 August 2020 and 30 September 2021, with travel dates between 31 October 2020 and 31 December 2021
provided that they have cancelled their flight booking before departure by phoning the Call Center, from Italy at 06/65640 (option 4), or from outside of Italy at local numbers found here (no show not allowed), can request, simultaneously with the cancellation of the reservation or even later:
- A flight change (rebooking, rerouting or change of destination), with possible fare integration, to travel within one year of the date of the original flight.
For further details please click here - A refund of the unused ticket or its residual unused part, an option that is valid only for tickets that are refundable. Refund value will be according to the fare rule and conditions.
To request a refund please click here
Alternatively, please contact: from Italy, 06 65640 (option 4), from abroad, local contacts found here
2. All passengers who have purchased an Alitalia ticket between 1 May and 31 July 2020, with travel dates on or before 31 July 2021, may request, before the departure date of the trip, provided that the passenger has cancelled the flight reservation before departure (no-show not allowed):
- A flight change (rebooking or change of destination), with possible fare integration, to travel within one year of the date of the original flight.
For further details please click here - A nominal voucher for an amount equal to the value of the ticket purchased or its residual value, valid for travel within one year from the date of issue of the voucher (by completing at least the first leg of the itinerary). The voucher can be used for fly to any destination served by Alitalia and must be requested before the departure of the flight to be cancelled.
To request a voucher please click here
- A refund of the unused ticket or its residual unused part, an option that is valid only for tickets that are refundable. Refund value will be according to fare rules and conditions.
To request a refund please click here
Alternatively, please contact: from Italy, 06 65640 (option 4), from abroad, local contacts found here
3. All passengers that have purchased an Alitalia ticket before 30 April 2020, with travel dates from 11 March to 30 September 2020, may request, before the departure date of the trip or even later, provided that the passenger has cancelled the flight reservation before departure (no-show not allowed):
- A flight change (rebooking or change of destination), with possible fare integration, to travel within one year of the date of the original flight.
For further details please click here - A nominal voucher for an amount equal to the value of the ticket purchased or its residual value, valid for travel within one year from the date of issue of the voucher (by completing at least the first leg of the itinerary). The voucher can be used for fly to any destination served by Alitalia and must be requested before the departure of the flight to be cancelled.
To request a voucher please click here - A refund equal to the value of the purchased ticket or its residual value, an option that is valid only if refund is allowed by the fare rules.
To request a refund please click here
Alternatively, please contact: from Italy, 06 65640 (option 4), from abroad, local contacts found here
For any other case not covered by the above rules see: Alitalia General Condition of Carriage.
NEW PROVISIONS HAVE REINTRODUCED RESTRICTIONS ON MOBILITY AS WELL AS THE SUSPENSION OF ACTIVITIES AND EVENTS
With reference to the new restrictive provisions issued in order to contain the spread of COVID 19, and in particular the provisions of the Decrees of the President of the Council of Ministers of 24 October 2020, of 3 November 2020 and 3 December 2020 (the "DPCM") Alitalia offers passengers who can no longer fly as indicated on the ticket the following forms of assistance and refunds:
Passengers holding Alitalia tickets (055) issued in ITALY, who intend to modify their trip or not to travel for the following reasons:
A. UNABLE TO use the flight ticket due to force majeure caused by:
A.1 REGULATORY PROVISIONS OR OTHER ACTS OF THE CENTRAL OR REGIONAL GOVERNMENT which impose restrictions on mobility by prohibiting entry or exit from identified regions or localities (e.g. Red/Orange/Yellow Zones), or impossibility to use the ticket for testing positive to Covid-19, for forced quarantine (meaning quarantine with active surveillance or fiduciary isolation with active monitoring by the competent health authority) or for hospitalization:
A.2 REGULATORY PROVISIONS OR OTHER ACTS OF NATIONAL AND INTERNATIONAL AUTHORITIES, which establish absolute prohibitions to operate air transport services or access/transit services of i) residents or transiters in Italy direct/transiting in foreign countries, ii) residents or transiters in foreign countries direct/transiting in Italy,
A.3 REGULATORY PROVISIONS or OTHER ACTS OF INTERNATIONAL establishing absolute restrictions on mobility in and from/to territorial areas identified in the International Countries impacted by them, within the time limits contained in the deed of their establishment.
B. REASON FOR THE TRIP NO LONGER APPLIES:
B.1. limited to Alitalia ticket holders (055) purchased as part of a Tourist Package, who intend to modify their trip or not travel due to the suspension - imposed by the DPCM or other regulatory provisions - of activities or events provided for under the same Tourist Package, which fall into the following categories: participation in fairs and congresses; participation in educational trips, exchange or twinning initiatives; guided tours and educational outings; participation in entertainment events, from culture to gambling; stay for visits to theme and amusement parks; stays in wellness and spas on the Italian territory, excluding spas considered to be a healthcare facility; stays for the use of facilities in ski areas,
B.2. for passengers holding Alitalia tickets (055) also purchased outside a Tourist Package, who intend to modify or renounce the trip due to the suspension imposed by the DPCM or other regulatory provisions of activities or events falling into the following categories: participation in pre-selection and written tests of public and private insolvency procedures or qualification to practice the profession.
can request, as long as they have canceled their flight booking before departure by calling the Call Center, from Italy to 06/65640 (option 4), from abroad to the local numbers that can be consulted here (no show not allowed):
- A flight change (rebooking, rerouting or change of destination), with possible fare integration, to travel within one year of the date of the canceled flight.
For further details please click here. - Refund of the ticket purchased or its residual value.
The request will be accepted and defined as soon as possible, in accordance with Regulation EC261/2004. - A named voucher equal to the value of the ticket purchased or its residual value, with an additional fixed amount:
- €15 if the canceled flight was a domestic or international medium-haul flight
- €60 if the canceled flight was an intercontinental long-haul flight
The increase shall not apply i) to passengers under the age of two (2) years.
The voucher for renouncing to flights scheduled until 31 October 2020 has the following characteristics:
- Valid for 18 months from the date of issue;
- Named, but can be used to issue tickets to third parties
- Can be used to fly to any destination served by Alitalia even beyond the deadline as long as the relevant booking is made within the 18-month deadline;
- It can be requested until 31 March 2021.
If the voucher is not used within the 18 months of validity, the original value of the purchased ticket will be refunded, or the residual value of the ticket if the voucher is partially used. A refund may also be requested, at the passenger's choice, 12 months from the date of issue. In any case, the voucher will be refunded, net of the above surcharges.
For flights purchased by 30 September 2021, scheduled from 1 November 2020 to 31 December 2021, the voucher has the following characteristics:
- Valid for 18 months from the date of issue
- Named, but can be used to issue tickets to third parties
- Can be used to fly to any destination served by Alitalia even beyond the deadline as long as the relevant booking is made within the 18-month deadline
- Can be requested until 30 September 2021
- Non refundable.
To request a refund or voucher:
For tickets purchased at the travel agency, and for tickets that are part of a Tourist Package, passengers can contact their travel agent, tour operator or intermediary who sold the package directly.
For tickets purchased on Alitalia sales channels, passengers can call the Call Center from Italy at 06/65640 (option 4), from abroad to the local numbers available here
C. REASON FOR TRIP NO LONGER APPLIES. Passengers in possession of Alitalia tickets (055) who intend to modify or cancel their trip as a result of the suspension of activities or events not purchased as part of the same Tourist Package or purchased even outside of a Tourist Package and not related to activities or events falling within the categories participation in pre-selection and written tests of public and private insolvency procedures or qualification to practice the profession can take advantage of the forms of assistance described in the previous paragraph "Passengers who no longer want to fly as indicated on the ticket".
PASSENGERS WITH MILLEMIGLIA AWARD TICKETS
WHO HAVE HAD THEIR FLIGHT CANCELLED
Passengers who have applied for a MilleMiglia award ticket for flights that are canceled, they can ask, of their choice:
- to change the booking (rebooking or rerouting, that is, changing the itinerary from the departure airport to the original arrival airport), without integrating miles, to travel, where possible, within seven days before or after the date of the canceled flight. The change of booking must be made by the expected departure date of the canceled flight or the flight already offered by Alitalia as an alternative flight.
- the change of booking and/or itinerary, including beyond the seven days before or after the cancelled flight, with payment of the possible integration of any difference in miles, to travel within one year of the date of the canceled flight;
- reimbursement of airport miles and fees.
To change your travel reservation or request a refund of your ticket, you can contact MilleMiglia Customer Service via the dedicated numbers found here.
IF YOU NO LONGER WANT TO FLY AS INDICATED IN THE TICKET
Passengers who have a MilleMiglia award ticket requested by 30 September 2021 for flights until 31 December 2021 can request, prior to the flight departure date
- to change the booking or the schedule, with payment of the possible integration of the difference in miles, to travel within one year of the date of the original flight;
- or the reimbursement of miles and airport taxes.
To change your travel reservation or request a refund of your ticket, you can contact MilleMiglia Customer Service via the dedicated numbers found here.
WHO TO CONTACT
To change your booking you can contact the travel agency directly where your ticket was purchased. For tickets purchased via Alitalia channels, please telephone the Call Center.
To request a nominative voucher or refund, in case of tickets purchased at a travel agent, you can contact the travel agency where your ticket was purchased. For tickets purchased via Alitalia channels, passengers can click on the link found in the e-mail they will receive informing them of the flight cancellation and, when possible, of the automatic rebooking on an alternative flight.
To reach the Call Center, please call the freephone line 800650055 (from Italy), or +39 0665649 (from outside of Italy) or the local numbers found here.
PASSENGERS WITH TRAVELPASS TICKETS
Passengers with Alitalia Travelpass tickets who wish to modify their flights can contact the dedicated number +39 06 65859966*, available 7 days a week from 7:00 a.m. to 11:00 p.m.
Below you can find information on how to change your travel booking, to request a voucher or ticket refund and to receive assistance.
PASSENGERS WITH MILLEMIGLIA AWARD TICKETS
All passengers who have purchased a MilleMiglia award ticket by 30 April 2020 for flights from 11 March to 30 September 2020, and who decide not to travel, can request, before the scheduled date of the trip, a change of booking or to have their miles credited back and the reimbursement of airport taxes.
Passengers who have purchased a MilleMiglia award ticket from 1 May to 31 Julu 2020 for flights until 31 July 2021, and who decide not to travel, can request, before the scheduled date of the trip, a change of booking or to have their miles credited back and the reimbursement of airport taxes.
Passengers who have purchased a MilleMiglia award ticket by 30 September 2020 for flights from 11 March to 31 October 2020 that were canceled can request a change of booking or to have their miles credited back and the reimbursement of airport taxes.
WHO TO CONTACT
To change your booking you can contact the travel agency directly where your ticket was purchased. For tickets purchased via Alitalia channels, please telephone the Call Center.
To request a nominative voucher or refund, in case of tickets purchased at a travel agent, you can contact the travel agency where your ticket was purchased. For tickets purchased via Alitalia channels, passengers can click on the link found in the e-mail they will receive informing them of the flight cancellation and, when possible, of the automatic rebooking on an alternative flight.
To reach the Call Center, please call the freephone line 800650055 (from Italy), or +39 0665649 (from outside of Italy) or the local numbers found here.
PASSENGERS WHO NO LONGER WANT TO FLY AS PER THE SCHEDULE INDICATED ON THE TICKET
All passengers who have purchased a ticket from 1 May to 31 July 2020 for flights until 31 July 2021 can apply, before the scheduled date of the trip or also after the flight departure date, if the booking was cancelled by the passenger before the departure (no-show not entitled to require rebooking), for:
- One change of booking (rebooking or change of destination), with possible fare repricing, to travel within 1 year from the original flight date
- A nominative voucher for an amount equal to the value of the ticket purchased or its residual value, valid for one year, to fly from the voucher date of issue, to any destination offered by Alitalia (at least first leg of the itinerary of the new ticket purchased through the voucher must be flown within one year from the voucher date of issue). The voucher must be requested before the departure date of the flight that the passenger intends to renounce to.
- A refund for an amount equal to the price of the ticket or of the remaining value of the part or its residual value completed, only if the refund is allowed by the fare rules of the ticket purchased.
For more information click here.
All passengers who have purchased a ticket by 30 April 2020 on international markets (except Brazil), for flights from 11 March to 30 September 2020, can apply, before the scheduled date of the trip or also after the flight departure date, if the booking was cancelled by the passenger before the departure (no-show not entitled to require rebooking), for:
- One change of booking (rebooking or change of destination), with possible fare repricing, to travel within 1 year from the original flight date
- A nominative voucher for an amount equal to the value of the ticket purchased or its residual value, valid for one year, from the voucher date of issue, to fly to any destination offered by Alitalia (at least first leg of the itinerary of the new ticket purchased through the voucher must be flown within one year from the voucher date of issue). The voucher must be requested before the departure date of the flight that the passenger intends to renounce to. Passengers who were booked on flights prior to May 15, 2020 and who have not canceled their booking even if they have renounced to fly, can require the voucher by August 31, 2020.
- A refund for an amount equal to the value of the ticket purchased or its residual value, only if the refund is allowed by the fare rules of the ticket purchased.
Below you can find information on how to change your travel booking, to request a voucher or ticket refund and to receive assistance.
PASSENGERS WITH MILLEMIGLIA AWARD TICKETS
All passengers who have requested a MilleMiglia award ticket from 1 August to 31 December 2020 for flights until 31 October 2021, and who decide not to travel, can request, before the scheduled date of the trip, a change of booking or to have their miles credited back and the reimbursement of airport taxes.
All passengers who have requested a MilleMiglia award ticket by 30 April 2020 for flights from 11 March to 30 September 2020, and who decide not to travel, can request, before the scheduled date of the trip, a change of booking or to have their miles credited back and the reimbursement of airport taxes.
Passengers who have requested a MilleMiglia award ticket from 1 August to 30 September 2020 for flights until 31 July 2021, and who decide not to travel, can request, before the scheduled date of the trip, a change of booking or to have their miles credited back and the reimbursement of airport taxes.
Passengers who have requested a MilleMiglia award ticket by 30 September 2020 for flights from 11 March to 31 October 2020 that were canceled can request a change of booking or to have their miles credited back and the reimbursement of airport taxes.
WHO TO CONTACT
To change your booking you can contact the travel agency directly where your ticket was purchased. For tickets purchased via Alitalia channels, please telephone the Call Center.
To request a nominative voucher or refund, in case of tickets purchased at a travel agent, you can contact the travel agency where your ticket was purchased. For tickets purchased via Alitalia channels, passengers can click on the link found in the e-mail they will receive informing them of the flight cancellation and, when possible, of the automatic rebooking on an alternative flight.
To reach the Call Center, please call the freephone line 800650055 (from Italy), or +39 0665649 (from outside of Italy) or the local numbers found here.
PASSENGERS WHO NO LONGER WANT TO FLY AS PER THE SCHEDULE INDICATED ON THE TICKET
All passengers who purchase an Alitalia ticket from 1 August to 31 December 2020 for flights until 31 October 2021 can request, before the departure date of the trip or even later, as long as the passenger cancels the flight booking before departure (no-show not allowed):
- A flight change (rebooking or change of destination), with possible fare integration, to travel within one year of the date of the original flight.
- A refund of the purchased ticket or its residual value, an option that is valid only for tickets that meet the fare conditions for the possibility of a refund.
All passengers who purchase an Alitalia ticket from 1 August to 30 September 2020 for flights until 31 July 2021 can request, before the departure date of the trip or even later, as long as the passenger cancels the flight booking before departure (no-show not allowed):
- A flight change (rebooking or change of destination), with possible fare integration, to travel within one year of the date of the original flight.
- A refund of the purchased ticket or its residual value, an option that is valid only for tickets that meet the fare conditions for the possibility of a refund.
All passengers who have purchased a ticket from 1 May to 31 July 2020 for flights until 31 July 2021 can apply, before the scheduled date of the trip or also after the flight departure date, if the booking was cancelled by the passenger before the departure (no-show not entitled to require rebooking), for:
- One change of booking (rebooking or change of destination), with possible fare repricing, to travel within 1 year from the original flight date
- A nominative voucher for an amount equal to the value of the ticket purchased or its residual value, valid for one year, to fly from the voucher date of issue, to any destination offered by Alitalia (at least first leg of the itinerary of the new ticket purchased through the voucher must be flown within one year from the voucher date of issue). The voucher must be requested before the departure date of the flight that the passenger intends to renounce to.
- A refund for an amount equal to the price of the ticket or of the remaining value of the part or its residual value completed, only if the refund is allowed by the fare rules of the ticket purchased.
For more information click here.
All passengers who have purchased a ticket by 30 April 2020 on international markets (except Brazil), for flights from 11 March to 30 September 2020, can apply, before the scheduled date of the trip or also after the flight departure date, if the booking was cancelled by the passenger before the departure (no-show not entitled to require rebooking), for:
- One change of booking (rebooking or change of destination), with possible fare repricing, to travel within 1 year from the original flight date
- A nominative voucher for an amount equal to the value of the ticket purchased or its residual value, valid for one year, from the voucher date of issue, to fly to any destination offered by Alitalia (at least first leg of the itinerary of the new ticket purchased through the voucher must be flown within one year from the voucher date of issue). The voucher must be requested before the departure date of the flight that the passenger intends to renounce to. Passengers who were booked on flights prior to May 15, 2020 and who have not canceled their booking even if they have renounced to fly, can require the voucher by August 31, 2020.
- A refund for an amount equal to the value of the ticket purchased or its residual value, only if the refund is allowed by the fare rules of the ticket purchased.
Below you can find information on how to change your travel booking, to request a voucher or ticket refund and to receive assistance.
PASSENGERS WITH MILLEMIGLIA AWARD TICKETS
WHO HAVE HAD THEIR FLIGHT CANCELLED
Passengers who have applied for a MilleMiglia award ticket for flights that are canceled, they can ask, of their choice:
- to change the booking (rebooking or rerouting, that is, changing the itinerary from the departure airport to the original arrival airport), without integrating miles, to travel, where possible, within seven days before or after the date of the canceled flight. The change of booking must be made by the expected departure date of the canceled flight or the flight already offered by Alitalia as an alternative flight.
- the change of booking and/or itinerary, including beyond the seven days before or after the cancelled flight, with payment of the possible integration of any difference in miles, to travel within one year of the date of the canceled flight;
- reimbursement of airport miles and fees.
To change your travel reservation or request a refund of your ticket, you can contact MilleMiglia Customer Service via the dedicated numbers found here.
IF YOU NO LONGER WANT TO FLY AS INDICATED IN THE TICKET
Passengers who have a MilleMiglia award ticket requested by 31 December 2020 for flights until 31 October 2021can request, prior to the flight departure date
- to change the booking or the schedule, with payment of the possible integration of the difference in miles, to travel within one year of the date of the original flight;
- or the reimbursement of miles and airport taxes.
To change your travel reservation or request a refund of your ticket, you can contact MilleMiglia Customer Service via the dedicated numbers found here.
WHO TO CONTACT
To change your booking you can contact the travel agency directly where your ticket was purchased. For tickets purchased via Alitalia channels, please telephone the Call Center.
To request a nominative voucher or refund, in case of tickets purchased at a travel agent, you can contact the travel agency where your ticket was purchased. For tickets purchased via Alitalia channels, passengers can click on the link found in the e-mail they will receive informing them of the flight cancellation and, when possible, of the automatic rebooking on an alternative flight.
To reach the Call Center, please call the freephone line 800650055 (from Italy), or +39 0665649 (from outside of Italy) or the local numbers found here.
PASSENGERS WHO NO LONGER WANT TO FLY AS PER THE SCHEDULE INDICATED ON THE TICKET
All passengers who purchase an Alitalia ticket from 1 August to 31 December 2020 for flights until 31 October 2021 can request, before the departure date of the trip or even later, as long as the passenger cancels the flight booking before departure (no-show not allowed):
- A flight change (rebooking or change of destination), with possible fare integration, to travel within one year of the date of the original flight.
- A refund of the purchased ticket or its residual value, an option that is valid only for tickets that meet the fare conditions for the possibility of a refund.
All passengers who purchase an Alitalia ticket from 1 August to 30 September 2020 for flights until 31 July 2021 can request, before the departure date of the trip or even later, as long as the passenger cancels the flight booking before departure (no-show not allowed):
- A flight change (rebooking or change of destination), with possible fare integration, to travel within one year of the date of the original flight.
- A refund of the purchased ticket or its residual value, an option that is valid only for tickets that meet the fare conditions for the possibility of a refund.
All passengers who have purchased a ticket from 1 May to 31 July 2020 for flights until 31 July 2021 can apply, before the scheduled date of the trip or also after the flight departure date, if the booking was cancelled by the passenger before the departure (no-show not entitled to require rebooking), for:
- One change of booking (rebooking or change of destination), with possible fare repricing, to travel within 1 year from the original flight date
- A nominative voucher for an amount equal to the value of the ticket purchased or its residual value, valid for one year, to fly from the voucher date of issue, to any destination offered by Alitalia (at least first leg of the itinerary of the new ticket purchased through the voucher must be flown within one year from the voucher date of issue). The voucher must be requested before the departure date of the flight that the passenger intends to renounce to.
- A refund for an amount equal to the price of the ticket or of the remaining value of the part or its residual value completed, only if the refund is allowed by the fare rules of the ticket purchased.
For more information click here.
All passengers who have purchased a ticket by 30 April 2020 on international markets (except Brazil), for flights from 11 March to 30 September 2020, can apply, before the scheduled date of the trip or also after the flight departure date, if the booking was cancelled by the passenger before the departure (no-show not entitled to require rebooking), for:
- One change of booking (rebooking or change of destination), with possible fare repricing, to travel within 1 year from the original flight date
- A nominative voucher for an amount equal to the value of the ticket purchased or its residual value, valid for one year, from the voucher date of issue, to fly to any destination offered by Alitalia (at least first leg of the itinerary of the new ticket purchased through the voucher must be flown within one year from the voucher date of issue). The voucher must be requested before the departure date of the flight that the passenger intends to renounce to. Passengers who were booked on flights prior to May 15, 2020 and who have not canceled their booking even if they have renounced to fly, can require the voucher by August 31, 2020.
- A refund for an amount equal to the value of the ticket purchased or its residual value, only if the refund is allowed by the fare rules of the ticket purchased.
NEW PROVISIONS HAVE REINTRODUCED RESTRICTIONS ON MOBILITY AS WELL AS THE SUSPENSION OF ACTIVITIES AND EVENTS
With reference to the new restrictive provisions, in particular the provisions of the Decrees of the President of the Council of Ministers of 24 October 2020 and 3 November 2020 (the "DPCM") Alitalia offers passengers who can no longer fly as indicated on the ticket the following forms of assistance and refunds:
Passengers holding Alitalia tickets (055) issued in ITALY, who intend to modify their trip or not to travel for the following reasons:
A. UNABLE TO use the flight ticket due to force majeure caused by:
A.1 REGULATORY PROVISIONS OR OTHER ACTS OF THE CENTRAL OR REGIONAL GOVERNMENT which impose restrictions on mobility by prohibiting entry or exit from identified regions or localities (e.g. Red/Orange Zones);
A.2 REGULATORY PROVISIONS OR OTHER ACTS OF NATIONAL AND INTERNATIONAL AUTHORITIES, which establish absolute prohibitions to operate air transport services or access/transit services of i) residents or transiters in Italy direct/transiting in foreign countries, ii) residents or transiters in foreign countries direct/transiting in Italy,
B. REASON FOR THE TRIP NO LONGER APPLIES: limited to Alitalia ticket holders (055) purchased as part of a Tourist Package, who intend to modify their trip or not travel due to the suspension - imposed by the DPCM or other regulatory provisions - of activities or events provided for under the same Tourist Package, which fall into the following categories: participation in fairs and congresses; participation in educational trips, exchange or twinning initiatives; guided tours and educational outings; participation in entertainment events, from culture to gambling; stay for visits to theme and amusement parks; stays in wellness and spas on the Italian territory, excluding spas considered to be a healthcare facility; stays for the use of facilities in ski areas.
Passengers can request, as long as they have canceled their flight booking before departure by calling the Call Center, from Italy to 06/65640 (option 4), from abroad to the local numbers that can be consulted here (no show not allowed):
- A flight change (rebooking, rerouting or change of destination), with possible fare integration, to travel within one year of the date of the canceled flight.
For further details please click here. - Refund of the ticket purchased or its residual value.
The request will be accepted and defined as soon as possible, in accordance with Regulation EC261/2004. - A named voucher equal to the value of the ticket purchased or its residual value, with an additional fixed amount:
- €15 if the canceled flight was a domestic or international medium-haul flight
- €60 if the canceled flight was an intercontinental long-haul flight
The increase shall not apply i) to passengers under the age of two (2) years.
The voucher has the following characteristics:
- Valid for 18 months from the date of issue;
- Named, but can be used to issue tickets to third parties
- Can be used to fly to any destination served by Alitalia even beyond the deadline as long as the relevant booking is made within the 18-month deadline;
- It can be requested until 31 December 2020.
If the voucher is not used within the 18 months of validity, the original value of the purchased ticket will be refunded, or the residual value of the ticket if the voucher is partially used. A refund may also be requested, at the passenger's choice, 12 months from the date of issue. In any case, the voucher will be refunded, net of the above surcharges.
To request a refund or voucher:
For tickets purchased at the travel agency, and for tickets that are part of a Tourist Package, passengers can contact their travel agent, tour operator or intermediary who sold the package directly.
For tickets purchased on Alitalia sales channels, passengers can call the Call Center from Italy at 06/65640 (option 4), from abroad to the local numbers available here
C. REASON FOR TRIP NO LONGER APPLIES. Passengers in possession of Alitalia tickets (055) who intend to modify or cancel their trip as a result of the suspension of activities or events not purchased as part of the same Tourist Package can take advantage of the forms of assistance described in the previous paragraph "Passengers who no longer want to fly as indicated on the ticket".
Below you can find information on how to change your travel booking, to request a voucher or ticket refund and to receive assistance.
PASSENGERS WITH MILLEMIGLIA AWARD TICKETS
WHO HAVE HAD THEIR FLIGHT CANCELLED
Passengers who have applied for a MilleMiglia award ticket for flights that are canceled, they can ask, of their choice:
- to change the booking (rebooking or rerouting, that is, changing the itinerary from the departure airport to the original arrival airport), without integrating miles, to travel, where possible, within seven days before or after the date of the canceled flight. The change of booking must be made by the expected departure date of the canceled flight or the flight already offered by Alitalia as an alternative flight.
- the change of booking and/or itinerary, including beyond the seven days before or after the cancelled flight, with payment of the possible integration of any difference in miles, to travel within one year of the date of the canceled flight;
- reimbursement of airport miles and fees.
To change your travel reservation or request a refund of your ticket, you can contact MilleMiglia Customer Service via the dedicated numbers found here.
IF YOU NO LONGER WANT TO FLY AS INDICATED IN THE TICKET
Passengers who have a MilleMiglia award ticket requested by 31 March 2021 for flights until 31 October 2021 can request, prior to the flight departure date
- to change the booking or the schedule, with payment of the possible integration of the difference in miles, to travel within one year of the date of the original flight;
- or the reimbursement of miles and airport taxes.
To change your travel reservation or request a refund of your ticket, you can contact MilleMiglia Customer Service via the dedicated numbers found here.
PASSENGERS WITH TRAVELPASS TICKETS
Passengers with Alitalia Travelpass tickets who wish to modify their flights can contact the dedicated number +39 06 65859966*, available 7 days a week from 7:00 a.m. to 11:00 p.m.
WHO TO CONTACT
To change your booking you can contact the travel agency directly where your ticket was purchased. For tickets purchased via Alitalia channels, please telephone the Call Center.
To request a nominative voucher or refund, in case of tickets purchased at a travel agent, you can contact the travel agency where your ticket was purchased. For tickets purchased via Alitalia channels, passengers can click on the link found in the e-mail they will receive informing them of the flight cancellation and, when possible, of the automatic rebooking on an alternative flight.
To reach the Call Center, please call the freephone line 800650055 (from Italy), or +39 0665649 (from outside of Italy) or the local numbers found here.
PASSENGERS WHO HAVE HAD THEIR FLIGHT CANCELED
In view of the easing of mobility restrictions effective from 3 June 2020, established with Legislative Decree No. 33 of 16 May 2020 and Italian Ministerial Decree of 17 May, 2020, as well as the provisions of Legislative Decree No. 34 of 19 May 2020, converted with amendments to Law 17 July 2020 No. 77, Alitalia, for flights that have been canceled, regardless of the continued restrictions on travel to and from some third countries related to the Covid-19 emergency, is offering passengers holding an Alitalia ticket (055) the forms of assistance and reimbursement below, of their choosing:
- Change of booking (rebooking, or rerouting - i.e., changing the itinerary to travel from the departure airport to the original arrival airport), without fare integration, to travel, where possible, within seven days before or after the date of the cancelled flight. The change of booking must be made by the expected departure date of the canceled flight or the flight already offered by Alitalia as an alternative flight.
- A flight change (rebooking, rerouting or change of destination), with possible fare integration, to travel within one year of the date of the canceled flight.
For further details please click here
To adjust or change your booking or passenger details, you can phone the Call Center from Italy using the freephone line 800650055, or from abroad using the number +39 0665649 or the local numbers found here - The refund of the ticket purchased or its residual value.
The request will be accepted and defined as soon as possible, in accordance with Regulation EC261/2004. - A named voucher equal to the value of the ticket purchased or its residual value, with an additional fixed amount:
- €15 if the cancelled flight was a domestic or international medium-haul flight
- €60 if the cancelled flight was an intercontinental long-haul flight
(*) The surcharge does not apply to i) passengers under the age of two (2) years ii) vouchers already issued before 17 July 2020 for the value of the ticket, depending on the conditions offers and accepted
The voucher has the following features, as per Italian Law no. 77 of 17 July 2020, that will be applied to all vouchers requested and also to any already issued for flights scheduled from 11 March to 31 October 2020, cancelled within 31 August 2020:
- Valid for 18 months from the date of issue
- Named, but can be used to issue tickets to third parties
- Can be used to fly to any destination served by Alitalia even beyond the deadline as long as the relevant booking is made within the 18-month deadline
- The voucher can be requested until 31 December 2020.
If the voucher is not used within the 18 months of validity, the original value of the purchased ticket will be refunded, or the residual value of the ticket if the voucher is partially used. A refund may also be requested, at the passenger's choice, 12 months from the date of issue. In any case, the voucher will be refunded, net of the above surcharges.
For flights scheduled from 1 November 2020 to 31 October 2021, that are cancelled, the voucher has the following characteristics:
- Valid for 18 months from the date of issue
- Named, but can be used to issue tickets to third parties
- Can be used to fly to any destination served by Alitalia even beyond the deadline as long as the relevant booking is made within the 18-month deadline
- The voucher can be requested until 31 March 2021
- The voucher is non refundable.
To request a refund or voucher:
For tickets purchased at a travel agency, you can contact your travel agent directly.
For tickets purchased on Alitalia sales channels, passengers will be able to fill out the request form found in the links on the email that they receive with the notification of the cancellation of the flight. Alternatively:
- to request a refund please click here
- to request a voucher please click here
Alternatively, passengers can phone the Call Center: from Italy using the freephone line 800650055, from outside of Italy, using the number +39 0665649 or the local numbers found here.
A request sent with the online form enables a faster handling of the request and determination of the practical details.
For information on requesting a refund or voucher already forwarded, passengers can phone the Call Center from Italy using the freephone line 800650055, or from abroad using the number +39 0665649 or the local numbers found here.
For more information on passenger rights, please see here.
NEW PROVISIONS HAVE REINTRODUCED RESTRICTIONS ON MOBILITY AS WELL AS THE SUSPENSION OF ACTIVITIES AND EVENTS
With reference to the new restrictive provisions issued in order to contain the spread of COVID 19, and in particular the provisions of the Decrees of the President of the Council of Ministers of 24 October 2020, of 3 November 2020 and 3 December 2020 (the "DPCM") Alitalia offers passengers who can no longer fly as indicated on the ticket the following forms of assistance and refunds:
Passengers holding Alitalia tickets (055) issued in ITALY, who intend to modify their trip or not to travel for the following reasons:
A. UNABLE TO use the flight ticket due to force majeure caused by:
A.1 REGULATORY PROVISIONS OR OTHER ACTS OF THE CENTRAL OR REGIONAL GOVERNMENT which impose restrictions on mobility by prohibiting entry or exit from identified regions or localities (e.g. Red/Orange/Yellow Zones), or impossibility to use the ticket for testing positive to Covid-19, for forced quarantine (meaning quarantine with active surveillance or fiduciary isolation with active monitoring by the competent health authority) or for hospitalization:
A.2 REGULATORY PROVISIONS OR OTHER ACTS OF NATIONAL AND INTERNATIONAL AUTHORITIES, which establish absolute prohibitions to operate air transport services or access/transit services of i) residents or transiters in Italy direct/transiting in foreign countries, ii) residents or transiters in foreign countries direct/transiting in Italy,
B. REASON FOR THE TRIP NO LONGER APPLIES: limited to Alitalia ticket holders (055) purchased as part of a Tourist Package, who intend to modify their trip or not travel due to the suspension - imposed by the DPCM or other regulatory provisions - of activities or events provided for under the same Tourist Package, which fall into the following categories: participation in fairs and congresses; participation in educational trips, exchange or twinning initiatives; guided tours and educational outings; participation in entertainment events, from culture to gambling; stay for visits to theme and amusement parks; stays in wellness and spas on the Italian territory, excluding spas considered to be a healthcare facility; stays for the use of facilities in ski areas,
can request, as long as they have canceled their flight booking before departure by calling the Call Center, from Italy to 06/65640 (option 4), from abroad to the local numbers that can be consulted here (no show not allowed):
- A flight change (rebooking, rerouting or change of destination), with possible fare integration, to travel within one year of the date of the canceled flight.
For further details please click here. - Refund of the ticket purchased or its residual value.
The request will be accepted and defined as soon as possible, in accordance with Regulation EC261/2004. - A named voucher equal to the value of the ticket purchased or its residual value, with an additional fixed amount:
- €15 if the canceled flight was a domestic or international medium-haul flight
- €60 if the canceled flight was an intercontinental long-haul flight
The increase shall not apply i) to passengers under the age of two (2) years.
The voucher for renouncing to flights scheduled until 31 October 2020 has the following characteristics:
- Valid for 18 months from the date of issue;
- Named, but can be used to issue tickets to third parties
- Can be used to fly to any destination served by Alitalia even beyond the deadline as long as the relevant booking is made within the 18-month deadline;
- It can be requested until 31 March 2021.
If the voucher is not used within the 18 months of validity, the original value of the purchased ticket will be refunded, or the residual value of the ticket if the voucher is partially used. A refund may also be requested, at the passenger's choice, 12 months from the date of issue. In any case, the voucher will be refunded, net of the above surcharges.
For flights scheduled from 1 November 2020 to 31 October 2021, that are cancelled, the voucher has the following characteristics:
- Valid for 18 months from the date of issue
- Named, but can be used to issue tickets to third parties
- Can be used to fly to any destination served by Alitalia even beyond the deadline as long as the relevant booking is made within the 18-month deadline
- The voucher can be requested until 31 March 2021
- The voucher is non refundable.
To request a refund or voucher:
For tickets purchased at the travel agency, and for tickets that are part of a Tourist Package, passengers can contact their travel agent, tour operator or intermediary who sold the package directly.
For tickets purchased on Alitalia sales channels, passengers can call the Call Center from Italy at 06/65640 (option 4), from abroad to the local numbers available here
C. REASON FOR TRIP NO LONGER APPLIES. Passengers in possession of Alitalia tickets (055) who intend to modify or cancel their trip as a result of the suspension of activities or events not purchased as part of the same Tourist Package can take advantage of the forms of assistance described in the previous paragraph "Passengers who no longer want to fly as indicated on the ticket".