Contacts and assistance

FOR INFORMATION OR TO BOOK AND PURCHASE A TICKET CALL 89 20 10 (INSIDE ITALY).
FROM ABROAD contact alitaliaassistance@alitalia.com

 

From inside Italy, call the Customer Center at 89 20 10¹, for information, reservations and the purchase of tickets for domestic or international fights. The service is available 24 hours a day, 7 days a week.

 

Outside of Italy, contact alitaliaassistance@alitalia.com , to change your flight reservation or request assistance.

 

From Italy call 06 65640² for:

 

• Special assistance (from 7.00 a.m. to 11 p.m., 7 days a week)
• Web assistance (24 hours a day, 7 days a week)
• Resident tariffs:
  • To/from Sardinia (for residents and special categories, 24 hours a day, 7 days a week)
     

For any ticket refund please send your request to alitaliarefunds@alitalia.com

Send your comments to MyExperience

• From Italy call 06 65640 (from 9.00 a.m. to 10 p.m., 7 days a week
  
  

Find out about Alitalia flights:

 

• From Italy call 800 650055, active 24 hours a day, 7 days a week
• Send a text message as follows "info (space) flight number (space) day (space) month" to +39 339 99 44222.

1. From a landline, VAT included: 64 cents/min, no connection charge.
From mobile, VAT incl.: TIM, Vodafone and Tre (16 cents connection charge + 95 cents/min); Wind (15 cents connection charge + 98 cents/min).
2. Available in Italy at the price of the regular rate, which varies on the basis of one's plan for calls to landlines.

• IATA agencies: please forward your request via email groups.lon@alitalia.com
• Non IATA agents and private groups please forward your request  via e-mail directgroups@alitalia.com 

 

 

1. Available in Italy at the price of the regular rate, which varies on the basis of one’s plan for calls to landlines.